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Saturday, December 27, 2008

Happy New Year!

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We hope everyone had a Merry Christmas and is preparing for a Happy New Year!  Hero On My Arm will be taking a bit of a break to start 2009- we'll be closed until February 1st to allow us to catch up on existing orders as well as plan some exciting things for 2009.  We've enjoyed being able to turn your hero's uniforms into treasured keepsakes throughout the year and look forward to working with everyone in the coming year.  With that said, we also realize that we're not perfect, and we have some things that we need to work on, like delivery times and email communication problems- that's why we are taking this time "off" to fix those pesky things that are tripping up our prospering business.

Health and Happiness to you in the new year!

Monday, December 15, 2008

End of the Year Announcements...

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As of right now, every order that was promised to be delivered for Christmas will be arriving no later than December 24th!

We've had a few customers inquiring about their orders that they wanted to make sure they received them in time to mail them out to other people as gifts- this was not what we meant when we promised delivery by Christmas- so if you are one of those people, please just email us and let us know where you'd like your orders mailed to- we'll happily ship them to a different address if needed.

As of today, December 15th, Hero On My Arm will be closing for new orders until Feb. 1st  We have a lot of exciting things planned for 2009 that require some time off to make happen (as well as 2008's taxes to do!) and the website will be getting a major makeover as well.  We will still have quite a few pre made bags for sale in the meantime, though!

  Hopefully everyone understands that this is much needed time off and away, and we'll see you in 2009!

Monday, December 8, 2008

Pictures and Patience, Please...

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First, some more pictures, from our kiosk at the Clear Creek PX (thanks Angela!).

And now a request.  Please be patient with us at this time, we are INCREDIBLY busy completing orders and doing our best to reply to all of your emails as soon as we can.  If you've emailed us and haven't gotten a response, feel free to send us another email, but realize it may be a few days before we get a chance to get back to you.  Thanks so much!

Saturday, December 6, 2008

More Pre Made Bags

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We added a few more pre-made bags to the website this evening.  We'll have more added next week, too!

Thursday, December 4, 2008

Pre Made Holiday Bag Sale

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There are 18 pre made bags up for sale on the website, all can be altered slightly (different color ribbon, name tape or patch added) and still be shipped in time for Christmas.  And the best part is that they are all on sale- priced between $15 and $20!!

Tuesday, December 2, 2008

December Announcements

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two JACQUELINE bags, one with velcro added

A few announcements for this month:

Custom orders in time for Christmas delivery are now CLOSED.  We are not able to accept any more custom orders and have them completed in time for Christmas.

We will have a selection of pre made bags available for purchase on the website later this month.  When they are added, we will make an announcement here on the blog.  You will have the ability to add a bow (and choose its color), and also to add name tapes to these bags.  

The last day to order a pre made bag in time for Christmas depends on the location you are having it shipped to.  Pre made bags will ship the following business day from when they are ordered.  Below is the UPS shipping transit times:

So for example, if you are purchasing a pre made bag and would like it shipped to Fort Hood, Texas, the time in transit is 2 days, so the last day to order would be December 21st (for shipping December 22nd and arrival December 24th).  Please note that not all the transit times "make sense"- the time in transit is 3 days to Alaska, its 5 days to Las Vegas, and 6 days to some more rural areas out west.

We won't have a lot more to report here on the blog for the rest of the year, as we are working overtime completing orders and *trying* to take time to spend with our own families this holiday season as well.  We'll post when we have pre made bags up on the site for sale, and we'll also post lists of completed orders for December as they are shipped.

And lastly, the office is extremely busy this month, please understand if we are slow to respond to emails, we are doing our best to make sure every single order is completed on time, and we will reply to each email, but sometimes it does take a few days.  Thank you for understanding.