Hero on My Arm Hero on My Arm Facebook twitter blog home about contact shop now

Friday, April 30, 2010

Blog Updates

No comments:
Today is Friday, April 30th, 2010. We will post one more massive update with everyone's order status as of this morning. From now on, we'll continue with these all inclusive updates every FRIDAY. In between (Saturday- Thursday), we will post only:
Bags shipped
Uniforms received
Hopefully this will make it even easier for you to track the progress of your order. Many of the bags that are still "in production" will be shipping out today, Saturday or Monday, but we will not move them to the shipped list until they have actually left the studio. If you need your bag by a certain date, feel free to email us and let us know the date you need the bag in hand, and we will do our best to accomodate, however we cannot guarantee it.
Please understand that due to the custom nature of bags, delays are sometimes unavoidable- we are all working as hard as we can to get your order to you as quickly as possible, while still upholding the quality standards and attention to detail that we believe each order deserves.
Thanks again for your understanding!

Wednesday, April 21, 2010

A Few Friendly Reminders...

No comments:
If you don't see your name on the lists we're publishing, just let us know, chances are, I just missed it when I was typing!

If you sent your uniform Parcel Post, understand it can take 2+ weeks to arrive.

Please pay attention to the uniform TYPE that you select when ordering accessories. The uniform types are:

We are getting a lot of orders in where the camo types do not match, and this takes time to double check and can delay your order. Example: Customer places a purse order indicating they will send in their own uniform, and also order several accessories in BDU (name tapes, wallet, checkbook). When the uniform arrives, its an ABU uniform, not a BDU. Please make sure you are using the correct common abbreviation.

You do not need to purchase the USABLE POCKETS option for your bag UNLESS the pockets on the uniform are SEWN SHUT and you'd like them reopened to be able to use them. If the pockets on the uniform you send in are usuable, they will automatically be usable on your bag as well.

Don't forget the lining color, and ribbon color when you order (these are the most commonly left off items). If you choose ribbon ties, you still need to select the size and color ribbon you'd like.

At this time, we simply can NOT accomodate any new RUSH requests. Please do not include them AFTER you order either (i.e. a note with your uniform that you need your bag completed in 3 weeks). We are very sorry, and if we could, we would, but its just impossible at this time!

And lastly, thank you, thank you, thank you, for your patience. We are all working non stop both to answer all your emails and phone calls and on the production side to complete orders as quickly as possible!

Sunday, April 4, 2010

Upcoming Updates...

No comments:
Anyone checking on the status of their order should receive that information by TUESDAY, APRIL 6th.
Anyone inquiring about becoming a sales rep should receive that information (which I will also post here) by THURSDAY, APRIL 8th.
Orders are currently taking the full 6-8 weeks, but we are, as always, still OPEN for business, even though we haven't been posting much here.
Hope everyone had a happy Easter and is enjoying a pleasant springtime!